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MX922 "Processing... Please wait momentarily"

rltaylor3
Apprentice

I have reinstalled the driver 3 times on my windows 7 PC, and it still gets stuck at this point. 

Ive gone through the steps of clearing the queue, unplugging the printer, etc. Nothing seems to work, I could really use some help!

Thanks,

Richard

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi rltaylor3,

 

Are you using your PIXMA MX922 with a USB cable or are you using your PIXMA MX922 wirelessly?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Tayja108
Apprentice

I am also getting the "Processing, please wait momentarily" message.  For several days.  I have cleared my print queue.  I have turned the printer off and on, unplugged and replugged too.  Still stuck here.

 

I am using my printer plugged directly.  It has worked fine this way for a couple  of years.

Marguerite

Hello Tayja108.

 

Is the computer a laptop?  If it is, ensure it's connected to power and charging when you're using it with the MX922.

 

You may also need to try a different USB port on the computer.  If the USB port has been used for several different connectors, the port may be worn out or loose on the computer side, and another port might work.

 

Beyond that, what operating system is running on the computer?  Is this problem following an OS update or a major security software update?

 

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

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