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New Contributor
Posts: 1
Registered: ‎02-27-2018

MX922 printer problem

I have had a Canon MX 922 printer for several years and it has worked flawlessly.  Three days ago I printed a document and then I tried to print another document, and the printer accepted the job but the paper just scrolled out of the printer with nothing on the sheet.  Have cleaned cartridges, reinstalled the drivers, reinstalled it as wireless, and have same result. My Mac sends the job to the printer, but nothing is printed.  Should I take it in to be repaired or just buy a new printer.  Any thoughts?

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Posts: 1,696
Registered: ‎10-25-2012

Re: MX922 printer problem

Hi Sarrie922!

 

Thanks for reaching out!

 

If you've installed the most up-to-date software from the Canon site HERE, and you're still having issues, we recommend reaching out to support for assistance.

 

Our PIXMA support team is available weekdays from 10am to 10pm (ET) at 1-800-OK-CANON (800-652-2666). Support at Canon USA is always free! 

 

If you're out of the USA, you'll want to reach out to support in your country/region HERE

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