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Posts: 1
Registered: ‎09-20-2017

MX922 printer prints text fine, but any graphics have white spots going from left to right on page

Good Evening...not sure how to explain my issue.  I print a test page and everything prints fine, I print a page of just letters and numbers, fine..but when I print a page that has graphics(ie..a return label for amazon, etc) there will be white spots where the ink just does not print.  Any thoughts on what the issue is?  Thanks for the help

Moderator
Posts: 404
Registered: ‎02-28-2017

Re: MX922 printer prints text fine, but any graphics have white spots going from left to right on pa

Hi marykayhouse,

 

First, please make sure that the installed ink tanks are correct and full of ink.  The correct order is:

CLI-251M  magenta
CLI-251BK  black
CLI-251Y  yellow
PGI-250BK black
CLI-251C  cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 1.  Make sure that your PIXMA MX922 is turned on.

 2.  Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

 3.  Open the Paper Output Tray and then open the Output Tray Extension.

 4.  To print the nozzle check pattern:

     4-1.  Press the MENU button on your PIXMA MX922.

     4-2.  Press the SETUP button.

     4-3.  Select Maintenance, then press the OK button.  The Maintenance screen is displayed.

     4-4.  Select Print nozzle check pattern and then press the OK button.  The pattern print confirmation screen is displayed.

     4-5.  Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.  Please compare your printout to the example that has been attached to this message.

If they differ, perform a few cleanings.  Please perform the following steps to perform a Cleaning:

 1.  Press the MENU button on your PIXMA MX922.

 2.  Press the SETUP button.

 3.  Select Maintenance then press the OK button.

 4.  Select Cleaning and press OK.

 5.  Press OK to select Yes.

The cleaning will be performed.  After 2 or 3 cleanings, print another test page.

Does the issue continue?

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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