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New Contributor
Posts: 4
Registered: ‎03-14-2018
Accepted Solution

MX922 not feeding from adf top tray

I'm using a fairly new MX922 and have never tried using the top tray (adf feed).  It doesn't recognize that I have papers to copy from that area.  What am I doing wrong?  The Canon videos are no good because they don't address this issue.  Is there an actual how to instructions for this?

Thanks for any help you can give me!

New Contributor
Posts: 4
Registered: ‎03-14-2018

Re: MX922 not feeding from adf top tray

Actually found it myself at this site: https://support.usa.canon.com/kb/index?page=content&id=ART142377 My guides were not properly set as I had never used this feature! Smiley Happy
Moderator
Posts: 1,792
Registered: ‎10-25-2012

Re: MX922 not feeding from adf top tray

Hi Sweetp59!

 

Since this is the first time you're using the Auto Document Feeder (ADF), you might want to make sure there's no debris in there by accident. Take a look at THIS article that shows how to double-check.

 

Once you've verified you have a clear paper path for your ADF, try to scan again. If you're still having problems, just get in touch with our friendly support team at 1-800-OK-CANON (800-652-2666). They're available weekdays form 10am to 10pm (ET).

 

If you're outside of the USA, you'll want to reach out to Canon in your country or region by clicking HERE

 

Support at Canon USA is always free and right here in the US!

New Contributor
Posts: 4
Registered: ‎03-14-2018

Re: MX922 not feeding from adf top tray

Thanks!  After hours of viewing videos I found the problem.  By default the paper guides were set really close.  Once I saw that then it was a breeze!  Already printed 6 pages via the adf! Smiley Happy

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