01-04-2020 06:12 AM
Recently, 4"X6" photopaper from the top casette is twisting (consistently) by a few degrees. I have checked the guides rollers etc. and can see no problems. 5"X7" paper did not have the problem. What is the most likely cause (and fix). Thanks
01-04-2020 10:06 AM
Greetings,
Review this KB article and see if it helps
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
01-04-2020 03:15 PM
Thanks for your interest.
The article did not address the problem. I have been using Pixma 922 for many years, I am now on my third machine. I am familiar with the procedures for loading paper - which is the topic of that article. This twisting problem has appeared recently. I am not using Canon photo papaer, but the brand I use has not caused problems before. The twisting happens with 4X6" paper, a single piece of 5"X7" normal paper went through straight. I have been assuming that there is some small blockage or irregularity in the rollers, but have gone through the cleaning procedures, and physically explored and cleaned as far as I can - but I am unable to fix the problem. The machine is under warranty
01-06-2020 02:51 PM
Hi djpmapfer,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
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RF1200mm F8 L IS USM - Version 1.0.4
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