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New Contributor
Posts: 2
Registered: ‎08-18-2019

MX922 Support code 5011

I keep using scanner and locks up with code 5011.I follow instructions and does not work. I have to unplug printer and restart. It will then work for a while and get the same message. I called support and was told to push the on button 5 times while unplugged. I didthat adn plugged back in. Was able to scan 6 photos and same problem. Only answer i get is buy a new product. Great support.

Product Expert
Posts: 3,076
Registered: ‎10-16-2012

Re: MX922 Support code 5011

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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New Contributor
Posts: 2
Registered: ‎08-18-2019

Re: MX922 Support code 5011

Sorry, Support group just wants to sell me a mew printer
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