Printer/Multifunction Support

[elise]

I was printing out flyers when printer ran out of magenta. As I was replacing it I noticed that the last several flyers that had printed before running out of magenta had a strong turquoise hue. Once the new cartridge was installed, the flyers were still coming out turquoise hued.

I printed an alignment print and nozzle check. Neither had any hint of magenta in appropriate spots. 

I purchased this printer on 5/19/2013 from Best Buy

My computer is the first Surface Pro running Windows 8.1.

 Please advise.

[elise]

OK. For others searching this issue, I'd become convinced it was the printhead after googling around. I called tech support, secretly,praying for a discount of some sort.,,He led me through the deep cleaning proceedure and it worked!  Once again confirming that old adage about assuming.