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New Contributor
Posts: 2
Registered: ‎07-30-2014

MX922 Suddenly stopped printing magenta

I was printing out flyers when printer ran out of magenta. As I was replacing it I noticed that the last several flyers that had printed before running out of magenta had a strong turquoise hue. Once the new cartridge was installed, the flyers were still coming out turquoise hued.


I printed an alignment print and nozzle check. Neither had any hint of magenta in appropriate spots. 


I purchased this printer on 5/19/2013 from Best Buy

My computer is the first Surface Pro running Windows 8.1.


Woman Indifferent  Please advise.

New Contributor
Posts: 2
Registered: ‎07-30-2014

Re: MX922 Suddenly stopped printing magenta

OK. For others searching this issue, I'd become convinced it was the printhead after googling around. I called tech support, secretly,praying for a discount of some sort.,,He led me through the deep cleaning proceedure and it worked!  Once again confirming that old adage about assuming.

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