08-22-2015 02:51 PM
Hi - I have an MX922 that mostly works, but the black text printing quality is degraded.
A nozzle check shows that all nozzles seem to be working. However, the PGBK section is blurrier in the middle of the test pattern.
Color printing looks OK, and the BK printing looks fine, too.
This may be hard to describe, but the best way I can think of is this:
When printing out the Windows Printer Test Page, approximately 2 lines of black text are sharp, followed by approximately 4 lines of "blurry" text. This pattern repeats throughout the page.
Now, by "2 or 4 lines of text", it isn't exactly 2 or 4 lines, it is probably more related to position on the page, or with respect to the print head. It is just describing how I get about 1/3 of my printing sharp, and about 2/3 is blurry.
By "blurry", it can be described like this: Instead of printing a solid black vertical line like this: | , instead I see a dimmer double line something like this: || across the page for that line of text.
Is there a fix for this?
08-24-2015 09:32 AM
Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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11-25-2017 10:08 AM
I have the exact same problem. The black text has a double image 1/16" apart horizontally, but every 5th line or so is clear.
Did you ever get a fix?
05-03-2018 10:12 AM - edited 05-03-2018 10:13 AM
Welcome to the Canon Forums and thanks for your inquiry!
To reach our US-based technical support team, please click the word "Contact Us" in Michael's post or go to http://Canon.us/ContactCF.
We hope this helps!
05-04-2018 11:50 AM
Seems like this is a design problem that should be covered automatically with some sort of extended warranty. I can't use my printer to print anything professional because of this glitch.
05-07-2018 01:33 PM - last edited on 05-18-2019 08:39 PM by SamanthaW
If this printing issue persists, please contact our support group by calling 1-800-OK-CANON (1-800-652-2666).