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New Contributor
Posts: 2
Registered: ‎03-03-2019

Re: MX922 Scanner stopped working all of a sudden.

[ Edited ]

I had the same "Processing, Please wait momentarily" error on my MX870 printer (on a system running Windows 10), and resetting/unplugging did nothing to fix it.  However, Ramona's suggestion of scanning from Paint not only worked, but somehow "cured" the underlying problem.  After being able to scan from Paint, I was able to scan normally, from both the ADF and the platen.  I have no idea why this worked, but I'm glad that it did.

 

Thanks for the help.

 

DJ

Frequent Contributor
Posts: 36
Registered: ‎12-08-2013

Re: MX922 Scanner stopped working all of a sudden.

glad you got it working! This thread has legs !
New Contributor
Posts: 1
Registered: ‎07-15-2019

Re: MX922 Scanner stopped working all of a sudden.

I too have a Canon MX922 and am running windows 10   It no longer recognizes my scanner although the printer works fine.  I tried many of the suggestions, includeing the one to go to Microsoft Paint but when I got to the steop "selct from a scanner or camera" it was not highlighted and i could not click on it.  I have always used the Windows Fax and Scan to scan my photos and documents but can no longer do so.  Please help.

Occasional Contributor
Posts: 5
Registered: ‎03-31-2018

Re: MX922 Scanner stopped working all of a sudden.

[ Edited ]

Hi Susan3!  Don't give up on the scanner.  I had that problem for a short while. See my posts on the first page.  That is how I solved my problem.  It didn't work for me to use the Paint suggestion either.  Good luck!

Occasional Contributor
Posts: 5
Registered: ‎03-31-2018

Re: MX922 Scanner stopped working all of a sudden.

WOW!!!!  My scanner just stopped working again, but I used the fix that I sent in a while back  again, and it started working again!  I'm so glad that it's recorded here in the Canon Community pages.

Occasional Contributor
Posts: 5
Registered: ‎03-31-2018

Re: MX922 Scanner stopped working all of a sudden.

I thought I had my scanner working, but it would only scan 1 page at a time after many hours of working with it.  So, I found a new way to FIX it and get it to scan multiple pages (slowly, but it gets it done).  Go to your Programs list from your computer's main menu on the left bottom of your screen.  Scroll to & click on Canon Utilities. Then Click on My Printer, and then, click on Diagnose and Repair Printer.  It works!  Thank goodness!  I was ready to throw in the hat if it didn't.

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