05-15-2019 02:24 PM
05-16-2019 02:51 AM
I understand your MX922 has encountered a paper jam; however, there is no paper in sight. The following steps may assist you:
First pull out both paper cassettes from the bottom of the printer and look underneath. If you do see a paper jam there, please make sure that the printer is turned off and the power cable is disconnected before you pull out the paper.
If there is no paper jam underneath the printer, you will need to open the back panel and pull out the transport unit (a light gray piece of plastic). First, turn the printer off and disconnect the power cable. Then, please click HERE for the instructions you need.
The article does have a sample video that shows what you will be doing. While you are following the procedure, pay attention to how you are removing both pieces (the panel and the transport unit) to make it easier to put them back in. Whether or not you remove a paper jam, go ahead and leave the printer's power cable disconnected for fifteen minutes before you turn it back on.
When you are done looking for a paper jam, please reconnect the power cable and turn the printer back on. If the error clears, try printing or making a copy. If the error returns, your printer has malfunctioned.
05-16-2019 07:01 AM
05-17-2019 02:51 AM
If the paper is unreachable from the rear transport or behind the paper trays the unit may require service. You can check with any local electronic repair shops in your area to see if they can perform the cleaning. I would get a quote since it may cost more to repair the printer then it would to replace it.
You also qualify for the Canon Upgrade Program.
This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST.