08-15-2018 03:37 PM
I've had the same problem and I finally took the printhead apart and cleaned it to no avail. I also tried an automatic and a manual head alignment, whe re I could see the problem in printouts C, D, E and F, but couldn't make any bdifference. I even tried changig thePGBK cartridge. You said you changed the printhead and fixed that problem, but then lost Cyan.
Did you find any thing to fix it or did you scrap the printer
08-16-2018 12:28 PM
01-24-2019 10:43 AM - edited 01-24-2019 10:44 AM
The process you have linked to for cleaning the encoder film is impossible to follow. The pictures and the guide do not match the MX922, and on the MX922, the film is almost completely inaccessible even when the ink tanks are out of the way. You absolutely have no access to anything more than the very center of the film. People here saying they followed those steps on an MX922 are flat out lying. It can't be done without taking the printer apart. FYI, even the pictures you posted in your reply are NOT from an MX922.
01-24-2019 04:28 PM
01-28-2019 12:26 PM - edited 01-28-2019 12:27 PM
Please click HERE for a more in depth guide on cleaning the encoder strip. If you run into any issues, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
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04-16-2021 06:25 PM
I have the same problem. The image from my printer looks exactly like the one originally posted.
The last posted reply says to call Canon support. But when I do that, it says I need to purchase Canon support before it will connect me to anyone.
Similarly, the website says to call Canon support if I need to diagnose whether there is a problem with my printer that needs support. It doesn't say buy support first.
Seems like a circle to me. I don't want to buy support if I don't know if the printer has a problem that can be fixed.