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New Contributor
Posts: 2
Registered: ‎05-19-2016

MX922 ADF Not Scanning Anything! Please help!

No matter what I've tried so far it will not pull dopcuments into the feeder. It says Please wait monetarily then does nothing. Here's a link to a minute long video showing this. Thanks for any help!

 

Video Link: https://www.youtube.com/watch?v=HuxB6yyICg8

 

 

Product Expert
Posts: 2,878
Registered: ‎10-16-2012

Re: MX922 ADF Not Scanning Anything! Please help!

Hello.

 

For testing purposes, try scanning directly from your computer using the IJ Scan Utility program.  Are you able to scan from the program or do any errors occur?

 

If the printer is set up via Wi-Fi, be sure to select the correct computer from the Scan menu on the MX922.  In the video, the USB computer option was chosen.

 

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New Contributor
Posts: 2
Registered: ‎05-19-2016

Re: MX922 ADF Not Scanning Anything! Please help!

I figured it out. The IJ Scan utility was set to my old Canon 7500 series and not the 922 series. Got that set and we're good to go.
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