03-20-2018 11:07 PM
03-28-2018 11:54 PM
Just joined to say that you lost a customer today over this issue. I should be preparing for a presentation tomorrow and instead I'm trying to figure out how to get my printer with two brand new black cartridges to print in black and white and it's certainly too late to go out a buy more ink (which would be an additional waste of time).
03-29-2018 10:02 AM
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04-05-2018 09:44 PM
So this works for me everytime, but it does consume extra ink because it forces the printer to do its initial startup calibration/cleaning.
Send everything you want to print as Black & White prints to your print queue. You'll get the Canon printer app popup saying you are out of ink and refusing to print. Leave your prints spooled in your print queue. Go turn off the printer and turn it back on. After it finishes startup it will go ahead and print, bypassing this restriction. This only works for things that were in your queue at the time you turned off the printer. If you try to print anything else you'll have to restart the printer again.
Glad to see after all these years printers are still the most annoying appliance in the house. And that this is an intentional design "feature" makes it even more insulting.
02-10-2019 10:54 AM
This single thing is going to stop me from buying Canon products in the future. This is a software issue and is deliberately designed to fail printing in Black and White if out of a color.
This is a very crappy situation. I want to print a tax form and since my magenta is out, you won't allow me to print a black and white form.
Update your software and resolve this issue.
02-10-2019 10:56 AM
I just ran into this myself. I will not buy Canon in the future. I rarely need colors and forcing me to buy something I don't need has made me angry. I can't print a tax form because I don't have MAGENTA!
No More Canon for me and I'll quickly get the word out to the other three I assist on computer issues.
02-10-2019 11:09 AM
It was a deliberate one. It's a simple software issue and they want it this way.
I will not buy Canon again AND, I will not buy a color cartridge to make this printer work. It is dead to me, here and working but without color so I can't print in black and white. I deserve better. I have emailed the company and I DO NOT expect them to fix it, but they could fix it in short order if they wanted to. It is a simple software change. It's a company decision. NO MORE CANON. Seeing this as a deliberate, known choice is their right but I don't have to do business with them. One of the printers needs wide format and we use a different brand already. I wanted to see how this Canon would compare to a Canon 7000 I once had that was wondeful. This is anything but. I'm very mad, and mad enough to make a chance based on this one issue. Consider me gone.
02-10-2019 11:12 AM
That's what I'm going to do. I will not buy a color cartridge to print in black and white. I informed the company of my choice. I highly expect to be ignored. They may not notice the few printers we buy but I'll not forget the anger this brought out.
It's a software choice. It can be fixed in minutes and posted as an updated printer driver. Think they'll do it? I don't. I'm just plain mad about it. I won't buy a color one to fix it. I'll buy a new printer instead. Trust me.
02-10-2019 11:23 AM
Let me tell you what I read out of this. Your printer dialogue box does not have a selection for Black Only. Why?? Because your company has decided to force color printer use.
When I have a full, large, mostly new black cartridge and your printer won't print a tax form, that is a company decision.
I make decisions too. Here is mine. I WILL NOT buy a color printer to print a tax form. I'll buy a printer instead. Do you think it will be a Canon printer? It won't be. Do you think I'll cave and buy a color cartridge? I won't. I won't be buying ANY Canon products until it's been far enough down the road that I forget how you treated me this time. Do you think that will happen soon? It won't.
This is a software issue, plain and simple, and those decisions were made in a fashion to fleece your customers. From this chat box I see you've made plenty of others mad. Will they relent and buy color? You might know but I don't know. I know only me and I WILL NOT buy a color cartridge to print in black and white. I will not use this printer. I will replace it if I don't get some satisfactory response, and I promise you, I do not expect one. Your company and your choices. My money will not be spent in your direction unless I have to eat crow, apologize to many others here I commented to. I bet you'll save me the effort and make no changes, forcing me TO make a change, in printer brands.