Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎12-26-2017

Re: MX920 won't print in black and white when color cartridges are empty

It happened here today. Canon is a very very lausy printer. No ever the scanner works right. The automatic paper feeding has lot of problems too ! Will never buy one again . Now I cant print. All stores are closed and Canon has made my worflow more problematic ! Go back to HP ! I´m going back. Cannon NEVER AGAIN. I´ll puit a video on youtube recommending users NEVER TO buy Canon.

gb9
New Contributor
Posts: 4
Registered: ‎12-31-2017

Re: MX920 won't print in black and white when color cartridges are empty

I have same problem and can not understand why a smart company would do ths to their customer. it is a dumb feature thst is intentionally inflicted on us and it should be fixed in an update.

New Contributor
Posts: 1
Registered: ‎02-09-2018

Re: MX920 won't print in black and white when color cartridges are empty

I joined the community explicitly for this post. First,  I recognize Canon's duty to the share holders to maximize profits and ink is a big part of the profit picture. On the other hand, keeping a loyal customer base also has some merit. I have a relatively new MX920 series for our small business and recently purchased a TS5020 (still in the box) for household use. I usually print in grayscale/duplex mode and documents often exceed an hundred pages. Until a colored tank went empty in the middle of a grayscale job I was unaware that the colored tanks were being used for ALL duplex printing. To end this somewhat verbose post let me say that the TS5020 is going back and we are replacing the MX920. The savings on ink will be significant not to mention the irritation factor. I wish Canon every success, just not with my money or anyone I may influence.

gb9
New Contributor
Posts: 4
Registered: ‎12-31-2017

Re: MX920 won't print in black and white when color cartridges are empty

This is not the only foolish or shamefull feature. There are two black cartridges - one standard size and one significantly larger. The smaller cartridge is used for black and white printing which I suspect is the major mode for most users. So  having two cartridges increases the cost of the system with no benefit to the user. A very disappointing design. 

Moderator
Posts: 232
Registered: ‎05-10-2016

Re: MX920 won't print in black and white when color cartridges are empty

Hello gb9 and loose_canon2!

 

Welcome to the Canon Forums and thanks for your post!

 

I wanted to clear up a little confusion about the inks in your PIXMA MX922. First, greyscale is not black and white printing, it's actually color printing! What I mean by that, is greyscale is a scale from white to black, which requires the use of color inks to create (because black ink is just black, and can't be lightened without white ink, which isn't included in our printers). Our printers are programmed to automatically use the Pigment black (the larger of the two black cartridges) to print black text, unless otherwise instructed. So when greyscale is selected in the settings, it will force the printer to use a composition of the color inks to create the scale of grey that greyscale is programmed for.

 

As for the differnece in the two black cartridges, the PGBK cartridge is a pigment based black ink which is used for text because the ink sits on top of the paper and doesn't soak into it. This creates that sharp lettering needed for legible text. The BK cartridge is a dye based black, which is used for photos and graphics. This ink soaks into the paper, and is good for creating a deeper black when using photo paper.

 

There are many ways to help conserve ink, but I'd recommend these to start:

1) Don't turn off your printer after each use; instead, let it go to sleep. The printer uses very little power in sleep mode, and does not have to go through the initialization process before printing if it's not turned off.
2) Set your quality to low/draft/quick when printing text. This will allow your printer to use less ink, because text does not require as much detail as a photo would.

3) Keep your mode set to color printing, as our printer will see you're printing text, and use the larger PGBK cartridge by default. 

 

If you have any other questions about how to conserve ink, our support team is happy to go over other ways to save HERE.

 

I hope this helps!

gb9
New Contributor
Posts: 4
Registered: ‎12-31-2017

Re: MX920 won't print in black and white when color cartridges are empty

Thank you for explaining the difference between the two black cartridges. It does confuse me that the PGBK cartridge is used by the printer to print it when in text mode, yet if I select the color mode when printing a text document, the printer recognizes the document as black and still uses the PGBK cartridge. So why does the printer not print a black text when in either mode if a color cartridge is empty.
Moderator
Posts: 232
Registered: ‎05-10-2016

Re: MX920 won't print in black and white when color cartridges are empty

Hello Again!

 

I'm happy to explain further! When a cartridge is empty, the printer will keep you from printing in order to protect the print head from potential damage. Without the ink available in all cartridges, you risk having the print head clog because that ink isn't available to keep it from drying out. Since the print head is the most expensive part of the printer, we like to protect it a little extra.

 

I hope this clarifies!

Highlighted
gb9
New Contributor
Posts: 4
Registered: ‎12-31-2017

Re: MX920 won't print in black and white when color cartridges are empty

Yes, it does make sense now. Thank you.
New Contributor
Posts: 1
Registered: ‎02-22-2018

Re: MX920 won't print in black and white when color cartridges are empty

No wonder Canon is a dying company. Corporate greed at it's finest. If you want to steal be subtle about it. This is like stealing in daylight. People aren't that stupid. Returning my MX920. You lost a customer today. A very stupid decision from Canon's end. This printer is a scam!
New Contributor
Posts: 2
Registered: ‎12-16-2017

Re: MX920 won't print in black and white when color cartridges are empty

I can appreciate the need to protect the print but the explaination still leaves a bit to be desired.

 

Wouldn't the ink at the head still be at risk of drying out when a given color is not used for a protracted period of time?  For example since buy a replacement set for the smaller cartridges, I have set my print preferrences to grayscale to avoid using any of the colors or the smaller black cartridge.

 

If this is not an issue then why would printing using just the larger black when one of the smaller cartridges are out cause any isssues?  In either situation there is no ink being drawn up through the smaller cartridges and the potential for ink drying out on the print head should be constant.

 

It is fairly well known that smaller ink jet printers are sold at a loss with the expectation of making up the profit margin on ink.  I accept this as the cost of getting a decent printer at a lower entry cost.  I just hope at some point someone will challenge the market with the more customer friendly business model.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement