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New Contributor
Posts: 3
Registered: ‎01-20-2019

Re: MX920 spring fell out

It worked: used a knitting needle (handy thing) to guide the spring into place, compressed it a bit and it almost snapped into the rollerbar. Now everything works smoothely again - great. A fix of five minutes.

New Contributor
Posts: 1
Registered: ‎03-05-2019

Re: MX920 spring fell out

I too had my MX920 spring fall out after clearing a paper jam.  From what I could tell if I keep the paper loaded well it wasn't a problem but this answer helped me fix it.   It took about 5 mins as well as I aligned the spring with the back roller blade.  Thanks for the answer.

New Contributor
Posts: 3
Registered: ‎01-20-2019

Re: MX920 spring fell out

Only one little problem remained since: the paper gets thrown out of the printer a little bit too fast or strong. So the papers don't always stack on top but skid off the tray. But it's not a showstopper.
New Contributor
Posts: 1
Registered: ‎04-15-2019

Re: MX920 spring fell out

Hi! I had the same problem. Paper jam and spring fell out. Followed your instructions and spring appears to be back in place.  It looks curved but appears to work as far as applying sufficient pressure to hold the foller to the height of the paper. However, I still get the message “load paper”, regardless of how much paper is in there. Any ideas? I’ve done a hard reset twice, to no avail. Done the roller clean twice. O. The upper cassette works fine...thank you for anything you can suggest

New Contributor
Posts: 1
Registered: ‎06-26-2019

Re: MX920 spring fell out

I found a 26 mm long X 5 mm diameter spring laying in front of my Canon PC941 after I changed paper holders from letter to legal. Not sure if Murphy put it there to agitate me or if it belongs to the copier. I removed the bottom of the copier and searched for possible place for the spring. No luck. Downloaded the service manual. Cannot find the spring there. Help?

New Contributor
Posts: 2
Registered: ‎08-31-2019

Re: MX920 spring fell out

Hello, I have the exact same problem. Request your help in understanding this better.
New Contributor
Posts: 2
Registered: ‎08-31-2019

Re: MX920 spring fell out

I have this exact same problem. The spring came out and without that, when it starts printing, the paper gets jammed. Not working.

I really cant understand why anybody would spend a significant amount of money to ship a printer that is worth $100 fixed.

I cant believe that Canon would design a product so poorly that it is dependent on a single spring that can come lose because the paper gets jammed
Product Expert
Posts: 2,406
Registered: ‎07-28-2014

Re: MX920 spring fell out

Hi rogermurphy,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎11-22-2019

Re: MX920 spring fell out

I also found a loose spring when my paper stopped feeding from the lower tray.  The advice here to look behind the middle of the roller and corresponding portion of the printer too see wher it mounts was the direction i needed.

 

I think my spring was modestly distorted and couldn't get it to fit suggly behind the roller and then slip other half onto the roller itself.

 

Here's what worked for me:

 

Overview:  Decided to remove roller.  found a straw that spring fir within and snipped a very short length - few mms - and "lightly" glued /tacked them where the spring was supposed to naturally seat.  I then lightly glued one end of the spring into the printer (as opposed to roller) seat.  I reinstalled the roller and was able to use finger and small screwdriver to slip the loose end of the spring into the roller seat.

 

1. To remove roller need to loosen plastic wrap around middle of printer.  At back, there are two sets of two screws, I removed one set which let the "wrap flex"

 

2. slide out/remove upper and lower trays.

 

3. turn printer over or on side, removed one of the white tray guides(facing bottom, i removed one on left.)  requires some bending, wiggling, manuevering to remove

 

4. "unspring" roller on that side (left) and then on right side, which requires extra bending, wiggling and manuevering as gears on that right side

 

5.  with roller romeved, identify small "button" in center area that spring fits upon.  you can just slip and lightly glue spring on it or use a little snippet of wide straw as an extra "seat"  by slipping that over it, insert straw and applyu light glue.  leave sping pointing out

 

6. on the roller, there is a little box the spring should sit in.  Again, lightly glue a snippet of wide straw into the box to create a more secure seat.

 

7.  reinsert roller, right side first and then left.  Manuever loose end of spring into roller seat.  make sure roller is pushed out by the spring but is easily pushed in and bounces back.  this spring action is what allows tray to be removed and inserted and then have roller maintain contact to feed sheets even as paper supply decreases.

 

8.  reinstall white tray guide - tab at one end has to go in first and then the other end manuervered in.  

 

9.  I inserted tray with half oad of paper at this point and tested (copy a blank sheet) - didn't work- kept trying to feed.

 

10.  Filled feeder, tried again and worked.  Hoping it will work at leasrt if try is more than half full.  Maybe more once it kind of "settles in"

 

11.  screwed in remaining screws.

 

Once I had a plan, job took about 30 minutes.  Initial fruitless afforts and coming up with plan to remove roller took at least 30-60 minutes.

 

If you are lucky you can slip spring back in place but I couldn't and marvel that anyone could.  Try for 10 minutes then try above.

 

Be careful not to break plastic tabs and bits - I was willing to toss it ioif I broke it.

 

Good luck.

 

New Contributor
Posts: 2
Registered: ‎11-22-2019

Re: MX920 spring fell out

read ideas above and my subsequent efforts to describe my solve.

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