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New Contributor
Posts: 4
Registered: ‎08-09-2015

MX920 spring fell out

While clearing a paper jam in my Canon MX920 multi-function printer a small 5/16"x1.75" compression spring fell out.  

https://drive.google.com/file/d/0B0nN2a_xojvPX0NsU0NIaHR5MGM/view?usp=sharing

I think it's intended to keep the lower paper tray feed mechanism in tight contact with the paper in the tray (8.5x11).  The printer still seems to work but I'd rather put the spring back where it belongs.  

 

Can someone send me a link to a diagram to show where the spring is supposed to be?  

 

Thanks.

--Long time Canon customer--

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: MX920 spring fell out

Hi wguru,


When a part comes out of the printer, we recommend having the unit serviced to have the part replaced.  Please call or email us using one of the methods on the Contact Us page to obtain servicing options available to you.

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New Contributor
Posts: 4
Registered: ‎08-09-2015

Re: MX920 spring fell out

Thanks for the reply but it seems silly to send the whole unit in for repair when it's pretty obvious that the spring dropped out of the feed unit which I'm pretty sure I can put back if only I had a picture/diagram of exactly where it belongs there.  Surely someone at Canon has a detailed service diagram.  

 

Or maybe someone out there can take a photo of the bottom of their MX920 with paper cartridges removed and point to where this spring is installed to keep the feed mechanism pressed down onto the bottom paper supply.  Right now gravity seems to do that for my unit without spring installed so the printer works just fine...  but I'd rather help the spring return home.  

 

New Contributor
Posts: 1
Registered: ‎08-24-2017

Re: MX920 spring fell out

I had the same problem.  I was trying to clear a paper jam and a spring fell out.  I called Canon support and told them what happend and they said since it was printing I had nothing to worry about.  It seems that if I put too much paper in then I get a paper out message.  All I need to know is where does the spring go.  Since Canon Support just blew me off I am stuck.

Moderator
Posts: 1,354
Registered: ‎10-25-2012

Re: MX920 spring fell out

Hi jad742,

 

As Ramona indicated above, if a physical component of your printer falls out, we recommend having your unit serviced by Canon.

 

We don't make our service manuals public, so the information you're looking for simply isn't available to our phone technicians. We have a plethora of knowledge and expertise at our hands, but when parts start falling out, Canon is liable for any damages when we start telling you to repair your equipment. 

 

You'll find information on removing a paper jam HERE.

New Contributor
Posts: 4
Registered: ‎08-09-2015

Re: MX920 spring fell out

UPDATE: rather than spending the money on shipping old Canon printerr to MAYBE being repaired (because Caono won't share the repair manual with me, a long-time Canon customer), I just spent less money on a new Epson multi-function printer.  Anyone need some used/refilled Canon MX920 printer cartridges?  Having a similar repair issue with a Canon Vixia R52 camcorder.

New Contributor
Posts: 1
Registered: ‎08-12-2018

Re: MX920 spring fell out

I realize this is an older post. But I had the same thing happen to me with my Canon mx922. The spring holds the paper pickup roller (for lack of a better term) down onto the paper. On my printer, there is essentially a dropdown bar that holds a roller in the middle. On the underside (if you are holding the printer upside down) of this pickup bar, in the center, is were the spring goes. On the plastic beneath the roller itself, there is a little pointed piece of plastic jutting out from the bottom of the printer. This is were one side of the spring sits, while the other side hooks into the roller bar. This is very hard to explain without pictures and correct terms. I can send you pictures if you would like. Hope this helps, it took a lot of work to get it back in place but the printer works like new again and I didn't have to send it for servicing or take it apart.

New Contributor
Posts: 4
Registered: ‎08-09-2015

Re: MX920 spring fell out

Thanks. I would appreciate photos, maybe annotated ... or a video using a pointer.

New Contributor
Posts: 1
Registered: ‎11-07-2018

Re: MX920 spring fell out

[ Edited ]

Any chance you could post the pictures or email them to me, or give me your email? I have exact same problem and would appreciate it. [Removed personal information per Forum Guidelines]. Thanks!

New Contributor
Posts: 3
Registered: ‎01-20-2019

Re: MX920 spring fell out

if you could also help me out with some pics, that would be great. i had suspected what you had described where the spring should go on the end with the plastic 'nose', but how to fix it to the roll? really hard to see there.

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