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New Contributor
Posts: 1
Registered: ‎10-12-2017

Re: MX920 says printer is out of paper but the paper is full

If you're trying to print from your computer you have to manually put in bottom tray to print normal letters. Once you hit print, go into media/ Quality, and there should be a button to hit bottom tray.
Occasional Contributor
Posts: 7
Registered: ‎11-13-2013

Re: MX920 says printer is out of paper but the paper is full

Didn't work for me- still getting error 1007

Downloaded drivers, reset wifi,reset printer.....still 1007

Product Expert
Posts: 1,845
Registered: ‎07-28-2014

Re: MX920 says printer is out of paper but the paper is full

[ Edited ]

Hi Maje,

 

To resolve this, please place paper in the lower cassette, making sure that the photo paper or plain paper such as A4, B5, A5, 8" x 10" (20 x 25 cm), Letter, or Legal, or envelopes are loaded.

 

For more information regarding loading paper, please view the following page from the On Line Manual of your PIXMA MX922:

 

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MX920%20series/EN/BG/Bg-Loading1400.html

 

When the paper is in place, align the paper guides with both edges of the paper and the press the OK button to dismiss the error.

 

Once set, please make sure that the printer driver is set to the lower tray:

 

1. Click the Windows Start button in the lower left hand corner and then the Windows System folder.

 

2. Click on Control Panel.

 

3. Click on View devices and printers.

 

4. Right click the PIXMA MX922 and left click on Printing Preferences.

 

5. Click on the Main tab.

 

6. Please set the Media Type to Plain Paper and the Paper Source to Cassette.

 

7. Click Apply and then OK.

 

Please attempt to print.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 7
Registered: ‎11-13-2013

Re: MX920 says printer is out of paper but the paper is full

The printer has been woking fine for years, printing through wifi from laptop, iphone,ipad, and desktip comnputer. All of a sudden today it will not print from the ipad or iphone and it gives code 1007. Everything is set to lower cassette Letter size paper .I rebooted the wifi and the printer and re-downloaded and installed the 2016 drivers- the latest I could find..It will print from my computer, and it will print a test page, but not from the network devices- it gives a 1008 error code from the laptop.

This has nothing to do with how the paper is loaded..

Windows 7 hp computers

Any ideas?

Product Expert
Posts: 1,845
Registered: ‎07-28-2014

Re: MX920 says printer is out of paper but the paper is full

Hi Maje,

 

The 1008 and 1007 errors occur when the paper that is loaded in your PIXMA MX922 does not match the printer driver.

 

The 1007 error concerns the upper cassette.

 

The 1008 error concerns the lower cassette.

 

If you are attempting to print on letter size paper from your iOS devices, you are getting the 1007 error because the printer only takes letter sized paper in the lower cassette and the iOS device is attempting to print from the upper cassette.

 

To clear the error when printing from your iOS devices, please make sure that the app is set to letter sized paper and lower cassette.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎07-30-2017

Re: MX920 says printer is out of paper but the paper is full

This works for me every time I receive that error code:

•Send whatever you’re printing to “Create a PDF File”
•Print DIRECTLY from PDF File

******NO changing paper or paper trays involved!!*****
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