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New Contributor
Posts: 2
Registered: ‎07-30-2016

MX920 prints partial pages from Mac (El Capitan)

When I try to print from my MacBook Pro (running 10.11.6), I only get partial pages.  Specifically, the printer will "think" for a long time, print about 1/3 of a page, then eject the paper.  Sometimes, it will try again, sometimes, it just gives up.

 

This happens regardless of the application.

 

The mac is connected wirelessly; however, printing works as expected from my wife's Windows machine, which is also connected wirelessly. 

 

Any suggestions are appreciated.

 

 

Product Expert
Posts: 2,248
Registered: ‎07-28-2014

Re: MX920 prints partial pages from Mac (El Capitan)

Hi kurmsz,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

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New Contributor
Posts: 2
Registered: ‎02-03-2019

Re: MX920 prints partial pages from Mac (El Capitan)

Yes, I constantly have this issue.  It cost me a lot in wasted label paper, does anyone know the proper solution?  The printer is connected via a Wifi connection.  I get the same behavior whether in MacOS or in Windows (via bootcamp).

New Contributor
Posts: 2
Registered: ‎02-03-2019

Re: MX920 prints partial pages from Mac (El Capitan)

I tried changing over to a wired LAN connection, and now it prints rock solid every time.  Something about the older wireless a/b/g connection the printer uses, just doesn't provide the speed and latency required to print.

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New Contributor
Posts: 2
Registered: ‎07-30-2016

Re: MX920 prints partial pages from Mac (El Capitan)

Interestingly enough, we replaced this printer under warranty (for an unrelated issue) and haven't had a problem.

 

Our experience, plus reading about other similar issues makes me think that there is a problem with the design of the WiFi hardware/firmware in this machine.

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