01-10-2019 01:09 AM
Scanner gives error message that "Scanner is turned off, USB cable is disconnected, check again, scanner driver will be closed, 2.156.0" I have rebooted router, turned printer off and on, restarted computer, checked all cables. Airprint is working fine. Scanner was working just fine this week. Please advise.
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01-10-2019 08:12 AM
So that the Community can help you better, we will need to know Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to learn about your support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
01-10-2019 02:59 PM
Are you only using Airprint or did you install the scanner drivers as well?
Please click HERE to open the support page and download and install the MX920 series Scanner Driver Ver.19.1.0b and ICA Driver Ver. 4.0.0a.
Once that is done, please open Printers&Scanners under your system preferences and click the + button. You will have a option to add new printer. Click "add new printer" and in the new window that opens, select the MX920 series that has IJ Network attached to it.
Once the MX920 IJ Network is added, please try to scan again. If the error appears, please open finder and type IJ Scan Utility and try to scan from the IJ Scan Utility program.
Does this help resolve the issue described? If so, please click the Accept as Solution button so that others may find the answer as well.
01-22-2019 10:44 PM
I was mistaken. My scanner is still not working. I downloaded both print drivers to my MAC. Airprint still does not recognize scanner. Says it is turned off.
01-28-2019 11:11 AM
I would recommend contacting our support group to narrow down this issue. You can contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
01-29-2019 01:19 PM