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New Contributor
Posts: 2
Registered: ‎01-16-2018

MX892 printing double lines

I have an MX892, and recently got a B200 code on my printer.  I cleaned the print head of all inks and reinserted it with new cartridges.  I did a scan copy and had a good copy. I then tried to print a document and got a double print, I also tried to print directly from a webpage with the same results.  Realignment was done with no change. I have done deep cleans, clean the encoder film with no changes.  Nozzle checks show no improvement. Photos come out with  red streaks.

 

double print.jpg

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Moderator
Posts: 1,696
Registered: ‎10-25-2012

Re: MX892 printing double lines

Hi there!

 

Since you've done the realignment, and the cleaning/deep cleaning, we think one-on-one support would be the next step. Support at Canon USA can be reached at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET). Support is always free, and is right here in the United States.

 

If you're outside of the USA, please CLICK HERE for support options in your country/region.

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