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Posts: 1
Registered: ‎10-19-2020

MX892 Scanner Issue

The scanner on my MX892 is only scanning a small strip of the document that is on the glass.  This is also happening in the document feeder. 2020-10-19_13-28-51_693.jpg

Product Expert
Posts: 273
Registered: ‎11-21-2018

Re: MX892 Scanner Issue

Hello Awill,

 

It looks like the scanner element is not working properly or the MX892 is not getting enough power. You can try unplugging the printer from the power and then pressing the power button 10 times while the printer is unplugged. After that, you can plug the printer into a different power source and you can try turning it on. If the scans are still having the same problem it looks the MX892 would need service.

 

In that situation, you can check in your area for any third party printer repair. Outside of the one year warranty I can offer you our Upgrade program and it would give you a discount and free shipping on a replacement printer. To use the Upgrade program, you can contact our sales department at 1-800-652-2666 and let them know you were chatting with support and that the Upgrade program was offered.

 

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