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Registered: ‎09-05-2019

MX885 no scanning option

[ Edited ]

Since last week I have been unable to scan - Windows 10 update I think.  I have removed all printer drivers and all Canon software.  I downloaded and installed drivers from Canon website and installed them.  I have downloaded and installed Quick Menu, but the scan row is blank.   When I click on the MX800 at the bottom of the Quick Menu, it says Canon MX880 Series so it must recognise that there is a scan function there. 

 

The printer itself will print, it is just that the scan row in Quick Menu is blank with nothing to click. 

 

Update:  I have just used the Windows 10 option to have Windows 10 manage the printer and when I select 'Scan', it works, so the problem is that the Quick Menu cannot see the scanner.  Please help if you can.  Thanks.

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