02-07-2019 11:50 PM
cpeters... You seem to be the closest to describe my issue... I don't see the rachet assembly you're describing. Does yours look like this?
also, this white spring loaded arm is UP and that seems to be what it is bumping into...
I'm about to lose my mind... any help would be appreciated.
02-10-2019 02:41 PM
Hey Sean. So I was pretty much where you are too. I'd tried all the cleaning and holding buttons down, etc.
But what I finally found by watching a video was the white rectangular piece I've circled in red in your screenshot - I was able to gently slide that from the front of the printer toward the back of the printer in the direction of the arrow. I slid this back, and restarted the printer. I got an AC10 error (I think - didn't write it down) but I did the 4 button hold sequence again and that worked for me. Again, that would be to old the STOP, Black, OK and Power buttons at the same time for 10 seconds. After 10 seconds, release the power button and once the printer turns on, you can release the other 3.
I hope this helps. I've been fighting this for a week and just got mine resolved a few minutes ago. Good luck.
02-27-2019 06:44 PM
You are so right!!!! pushing down (inadvertantly) on that little black part while cleaning with a swab did the trick!!!! Nothing else had worked. Goes to show the smallest obscure detail can be the key! Thanks for taking the time to mention what you did!
04-17-2020 10:53 AM
The picture of the white piece needing to slide is what did it for me. Note that this piece shown in the picture above must be push back further than I thought. I cleaned that area with alcohol too and made sure it moved more freely. Restarted and it was fine with no error messages (didn't have to do the 4 button thing).
12-11-2020 11:57 PM
Seriously you are the best!!! We had a power outage and our fridge and our printer went out. With everything going on this year i truly couldn't afford to replace the printer so I am so grateful for your help!!! I use it every day for my twins school. I hope you have a blessed Christmas!
12-15-2020 01:37 PM
02-18-2021 06:00 PM
For the record, with the help of this picture, I finally understood what part had to be moved back. Hard to do in close quarters without removing part of the protective cover. However, once done, a simple restart, not the four buttom method, was all it took. But it did take a while to get it, but pleased that I did. THANK YOU!