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MX870 Won't copy but does print

GrandpaKim
Apprentice

My MX870 just stopped copying. It still prints from the computer just fine. However, it won't copy anything from either the platten or the ADF. If I put something on the platten, the preview function still works and I can see what I placed on the platten. However, when I go to copy it, either in Color or Black&White, all I get is a blank piece of paper. It sounds like it's trying to copy, and the paper is fed through the printer slowly, but nothing prints. I've performed both a general cleaning and a deep cleaning, but it still won't copy. I can still scan stuff to the computer. The printer is connecting with my Windows 7 Professional computer via Wi-Fi.

If I'd known grandkids were so much fun, I would have had them first.
2 REPLIES 2

Michael
Product Expert
Product Expert

Hello.

 

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And just like that it's now copying. I don't know what I did.

If I'd known grandkids were so much fun, I would have had them first.
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