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New Contributor
Posts: 1
Registered: ‎11-12-2015

MX870 Scanner will not send to PC from the front panel.

I have an MX870 multifunction printer/scanner connected via USB to my iMac which is running OS 10.11.1.  The front panel of the printer will not communicate with the MAC.  It has worked in the past and only recently stopped working.  I have reinstalled all appropriate Canon software and made sure that the "scan the images using the operation panel of the scanner" is checked in the IJ Network Scanner icon in the menu bar.  Any suggestions?  Thank you!

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Product Expert
Posts: 3,239
Registered: ‎10-16-2012

Re: MX870 Scanner will not send to PC from the front panel.

Hello.

 

Troubleshooting with our support group will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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New Contributor
Posts: 1
Registered: ‎02-17-2018

Re: MX870 Scanner will not send to PC from the front panel.

My MX870 will not send to my pc. All displays are normal. When I hit scan, it scans but nothing comes up on the pc. I am running a MAc with OS X El Capitan !0.11.6 version. Problem started yesturday. Please help.

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Moderator
Posts: 1,828
Registered: ‎07-08-2013

Re: MX870 Scanner will not send to PC from the front panel.

Hi, Vito!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

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