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MX710 - I can print but I cannot scan

torontopaul
Apprentice

I just got a new Mac and cannot figure out how to set up scanning.  I am using MP Navigator EX to scan and it does not recognize the scanner.  Wireless printing is working just fine though.  

 

In the Printers/Scanners tab, it shows the Canon MX710, but hangs there when I try to scan from that application.

 

I am pretty sure it is an "order of installation of drivers" thing, but I can't seem to figure this out.  

 

Any assistance is appreciated.

1 ACCEPTED SOLUTION

torontopaul
Apprentice

I found the solution:

 

In the MP Navigator MX software, click on preferences and in the Product Name drop down, selecting 'MX710 series Network', rather than 'MX710 series'.

 

View solution in original post

1 REPLY 1

torontopaul
Apprentice

I found the solution:

 

In the MP Navigator MX software, click on preferences and in the Product Name drop down, selecting 'MX710 series Network', rather than 'MX710 series'.

 

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