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New Contributor
Posts: 2
Registered: ‎08-08-2014

MX522 error code 5011 on start up

I just purchased a PIXMA MX522 and it was delivered today. I am going through the start up steps, and I keep getting an error code 5011. This is very disappointing. I'm trying the advice of a previous poster, to turn it off for 10 minutes and check all paper trays etc. (though there was never paper in it - because it Just Arrived - I have never printed anything). I'm sure hoping there's a fix and that this is not a lemon. Can anyone help? Thanks. 

New Contributor
Posts: 2
Registered: ‎08-08-2014

Re: MX522 error code 5011 on start up

That method of unplugging for 10 minutes did not work. I am returning this printer to the seller. This has been disappointing and frustrating. Partly because now I need to print out a return label and must go to the copy shop to do it.

Moderator
Posts: 1,603
Registered: ‎07-08-2013

Re: MX522 error code 5011 on start up

Hi, AlisonM!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Gio
New Contributor
Posts: 1
Registered: ‎09-09-2014

Re: MX522 error code 5011 on start up

Your lines are not picking up. it is frustrating!

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