MX495: black vertical lines when feeding scanner via ADF

[elig99]

This topic has past threads, but the strange phenomena described here merit opening a new thread.

At first I tried cleaning the narrow glass area where paper passes when fed via the ADF. However the scan results may imply that cleaning is not the right solution:
- When a blank page is ADF fed, the vertical black lines appear on the left side of the scanned page.
- When a page which contains printed text is scanned, the streaks appear on the right side of the page, and the left side is clear.
This happens regularly and does not change. Is there a technical explanation?
Thanks

[Danny · Accepted solution]

Hi, elig99!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

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