05-10-2019 07:13 AM
We have a Canon MX495 set up as a wireless printer. Sometimes when we print (either via wireless from a laptop, or from our home PC that is connected to the router by cable), the printer will print multiple pages of the same print job, without us requesting that. And it's not because someone pressed print more than once by accident.
I think it happens when we get a message saying that the printed is busy, even though it actually prints.
05-11-2019 03:58 AM
With the information provided, I would recommend resetting the network. To do this, you would disconnect the power cord from the router for approximately 30 seconds. After the power cord is reconnected it would take approximately 2 minutes for all devices to be fully communicating over the network again. Once this happens print a test page.
05-28-2019 11:15 AM
The issue with this solution is I can't just reset the network when the printer starts printing multiple copies, as different people are working using the wireless. How do I prevent that issue (printing multiple copies) from happening in the first place.
Also, when it does happen, it's not like the printer prints all the copies at once. It prints the first copy, and then, a few seconds or even a couple of minutes later, it prints the page again.
05-29-2019 05:43 AM - last edited on 05-29-2019 08:54 AM by Porcha
An alternative to troubleshooting this issue is to reset the network card of the printer. The following steps will assist you:
The following steps will assist you with resetting the network card on the printer:
Now that the network card has been reset, we are ready to connect the printer to your network. To connect the printer to the network, perform the steps below:
Note: Your network name and password will be needed to complete this task.
If the printer fails to connect, a message will appear telling you that the unit failed to connect to the access point. Press OK and verify that the network key has been entered correctly. Make any changes if needed and press OK to attempt to connect again.