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New Contributor
Posts: 4
Registered: ‎10-03-2015

MX492 printer will only print 1st line when printing from a website.

Ihave tried to print several things from websites and the preview and the actual print is only the top line.  What would cause this?

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: MX492 printer will only print 1st line when printing from a website.

Hi, kmzem!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

New Contributor
Posts: 4
Registered: ‎10-03-2015

Re: MX492 printer will only print 1st line when printing from a website.

I am using Windpws 8 

 

Frequent Contributor
Posts: 30
Registered: ‎10-02-2015

Re: MX492 printer will only print 1st line when printing from a website.

Try printing a nozzle check from the printer's maintenance menu (which can be found in the "Settings" (the button with the screwdriver)). From my experience, most websites print in color, but the URL (that prints as the very first line) is in black. As such, I'd venture that your printer is only printing black ink, and is not printing color. The nozzle check will tell us for sure.

New Contributor
Posts: 4
Registered: ‎10-03-2015

Re: MX492 printer will only print 1st line when printing from a website.

Thank you for the suggestion. I tried it but it did not help.  In print preview only the first line shows and that is all that prints.  

I specifically am trying to print the calander in Outlook. I left click to print and the print preview shows only the first line.  I am wondering if the problem is with windows/outlook's communication with the printer. 

Highlighted
Frequent Contributor
Posts: 30
Registered: ‎10-02-2015

Re: MX492 printer will only print 1st line when printing from a website.

It probably is an issue with Outlook in that case. Try printing from a variety of applications. If Outlook is the only one generating this issue, then I'd recommend contacting Microsoft to look at the settings of Outlook

New Contributor
Posts: 4
Registered: ‎10-03-2015

Re: MX492 printer will only print 1st line when printing from a website.

Thanks. I'll try that.

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