Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎05-01-2020

MX492 error meesage with no code

My MX492 printer is connected to the same WiFi network my laptop is on. My laptop picks up the connection when searching for a printer and shows connected. Everytime I try to print, I get an error message. There is no error number or any information, it just says "Error Printing on Canon..." 

 

I have uninstalled and reinstalled the driver and software multiple times and have reset the printer. I am at a complete loss at this point, because I can't seem to even pinpoint the problem?

 

Anyone had this happen or can help? Thank you!!!!!

Highlighted
Product Expert
Posts: 2,819
Registered: ‎07-28-2014

Re: MX492 error meesage with no code

Hi ashliannb,

 

Reinstalling will resolve this issue.  To do this, please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 

 4.  Right click the Canon MX490 series and left click on Remove device.  Repeat until all MX490's are removed.

 

 5.  In the upper left corner, click on Control Panel (or the Back button).

 

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 

 7.  Click once on "Canon MX490 series MP Drivers" and then click Uninstall at the top.

 

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 

 9.  Once done, please reboot your computer.

 

When your computer restarts, we will reinstall:

 

 1.  Please use the following link:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

 

 2.  Click the Select button next to "MX490 series MP Drivers Ver. 1.02 (Windows)".

 

 3.  Click the Download button.  The drivers will download.

 

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 

 5.  Double click "mp68-win-mx490-1_02-ea33_3.exe" to begin the installation.

 

 6.  Follow the on screen prompts to reinstall.

 

Once the installation has completed, please attempt to print.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement