10-16-2019 03:26 PM
The operation couldn’t be completed. (jp.co.canon.ij.scanutility2.icadriver error 4294967249.)
I contacted Customer Support. I am using a MacBookPro Catalina v. 10.15 and just updated my Mac OS. I was told that Canon does not have the software to support Catalina at this time, and to use Apple Image Software. Apple Support told me to add the same Canon printer to my list of printers. I chose Bonjour Multifunction as Kind and Airprint as Use and get this error. There is no other support available anywhere on the web or with Apple to resolve this issue. So for now, I have a non-working Canon MX492 and am awaiting a software update.
11-20-2019 03:08 PM
To scan using your PIXMA MX492 with your Mac using macOS v10.15, please download the latest driver and IJ Scan Utility.
They are available from our web site:
The printer driver and scanner driver are available on the Drivers tab and the IJ Scan Utility is available on the Software tab.
11-20-2019 08:32 PM
To be honest, I have a TS6020. But with google, this is the page I found the same error message. I finally found the drivers and the software (previously I tried downloading software 3 times w/o success). Well this time I downloaded and installed the two drivers and upgraded from 2.3.5 to 2.3.6 and I still get the same error code. Grrrr
11-21-2019 03:50 PM
Make sure that the following files have been installed for your TS6020:
CUPS Printer Driver [mcpd-mac-ts6000-21_10_0_0-ea21_3.dmg]
ICA Driver [misd-mac-ijscanner16f-4_3_4-ea21_3.dmg]
IJ Scan Utility [misu-mac-2_3_6-ea21_3.dmg]
You can download these files for the TS6020 at the following link:
Once this has been done, open the IJ Scan Utility program and try scanning again. The software can be found in the Canon Utilities folder in Applications.