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New Contributor
Posts: 2
Registered: ‎08-14-2021

MX492 Loud clicking sound while printing then it jams

Can anyone suggest anything to fix this? Or is is just time for a new printer? Thanks 

Reputable Contributor
Posts: 737
Registered: ‎02-23-2020

Re: MX492 Loud clicking sound while printing then it jams

Are the ink cartridges properly installed? Perhaps one or both are loose?

 

Is there any paper that is still stuck?  Does the front panel of the printer show error 1300 (Paper jammed)?

 

If not, probably best to call Canon to see about a service or repair.  Just a guess, but clicking sounds may be gears slipping.

--
Ricky

EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L, 600EX-RT (x6), ST-E3-RT
EOS C70, RF 24-70 f/2.8L IS
New Contributor
Posts: 2
Registered: ‎08-14-2021

Re: MX492 Loud clicking sound while printing then it jams

Did you know that Canon charges $20 for you to talk to someone there!?  Ridiculous.  I"ve tried adusting the ink, no paper stuck and I cleaned the encoder strip.  still knocking.  

Product Expert
Posts: 3,899
Registered: ‎07-28-2014

Re: MX492 Loud clicking sound while printing then it jams

Hi Allison521,

 

Because cleaning the encoder did not resolve this issue, your PIXMA MX492 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monady throuigh Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

 

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