MX490 won't print after Windows 10 upgrade

[rrathbunjr]

Hello...support is NOT available so hoping someone has an idea how to figure out why my MX490 printer will NOT print since I upgraded my PC from Windows 7 to Windows 10.  Nothing in the online manual for guidance.  Any thoughts or comments  appreciated (on the topic, that is)

[joanie]

I have the exact same problem.

[Patrick]

Hi rrathbunjr,

Reinstalling the driver should resolve this issue.  If you are using your PIXMA MX490 with a USB cable, please disconnect it.

Please follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon MX490 series and left click on Remove device.  Repeat until all MX490's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "Canon MX490 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1011459

 2.  Click the Download button on that page.

 3.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 4.  Double click "mp68-win-mx490-1_02-ea33_3.exe" to begin the installation.

 5.  Follow the on screen prompts to reinstall, reconnecting the USB cable (if you are using one) when prompted.

Once the installation has completed, please attempt to print.