MX490 out of paper errors but there is paper in the tray

[jronpaul]

this is on linux mint.

printer has always been fine.. now it claims its out of paper and and the tray is full.........

lpinfo -v
network lpd
network ipps
network beh
network https
network ipp14
network socket
network http
direct hp
network ipp
network smb
serial serial:/dev/ttyS4?baud=115200
direct hpfax
network dnssd://Canon%20MX490%20series._ipp._tcp.local/?uuid=00000000-0000-1000-8000-9C32CE0CFEE1

i turned up debugging but nothing much in the cups error logs.

I [01/Feb/2019:23:37:12 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:12 -0500] [Job 248] Get-Printer-Attributes: successful-ok (successful-ok)
I [01/Feb/2019:23:37:12 -0500] [Job 248] The printer is in use.
D [01/Feb/2019:23:37:12 -0500] [Job 248] update_reasons(attr=3(spool-area-full-report,...), s=\"(null)\")
I [01/Feb/2019:23:37:13 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:14 -0500] [Job 248] Getting supported attributes...
I [01/Feb/2019:23:37:14 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:15 -0500] [Job 248] Get-Printer-Attributes: successful-ok (successful-ok)
I [01/Feb/2019:23:37:15 -0500] [Job 248] The printer is in use.
D [01/Feb/2019:23:37:15 -0500] [Job 248] update_reasons(attr=3(spool-area-full-report,...), s=\"(null)\")
I [01/Feb/2019:23:37:15 -0500] Expiring subscriptions...
I [01/Feb/2019:23:37:16 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:18 -0500] [Job 248] Getting supported attributes...
I [01/Feb/2019:23:37:18 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:18 -0500] [Job 248] Get-Printer-Attributes: successful-ok (successful-ok)
I [01/Feb/2019:23:37:18 -0500] [Job 248] The printer is in use.
D [01/Feb/2019:23:37:18 -0500] [Job 248] update_reasons(attr=3(spool-area-full-report,...), s=\"(null)\")
I [01/Feb/2019:23:37:19 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:23 -0500] [Job 248] Getting supported attributes...
I [01/Feb/2019:23:37:23 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:23 -0500] [Job 248] Get-Printer-Attributes: successful-ok (successful-ok)
I [01/Feb/2019:23:37:23 -0500] [Job 248] The printer is in use.
D [01/Feb/2019:23:37:23 -0500] [Job 248] update_reasons(attr=3(spool-area-full-report,...), s=\"(null)\")
I [01/Feb/2019:23:37:24 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:31 -0500] [Job 248] Getting supported attributes...
I [01/Feb/2019:23:37:31 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:31 -0500] [Job 248] Get-Printer-Attributes: successful-ok (successful-ok)
I [01/Feb/2019:23:37:31 -0500] [Job 248] The printer is in use.
D [01/Feb/2019:23:37:31 -0500] [Job 248] update_reasons(attr=3(spool-area-full-report,...), s=\"(null)\")
D [01/Feb/2019:23:37:32 -0500] [Job 248] Getting supported attributes...
I [01/Feb/2019:23:37:32 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:32 -0500] [Job 248] Get-Printer-Attributes: successful-ok (successful-ok)
I [01/Feb/2019:23:37:32 -0500] [Job 248] The printer is in use.
D [01/Feb/2019:23:37:32 -0500] [Job 248] update_reasons(attr=3(spool-area-full-report,...), s=\"(null)\")
D [01/Feb/2019:23:37:33 -0500] [Job 248] Getting supported attributes...
I [01/Feb/2019:23:37:33 -0500] Expiring subscriptions...
D [01/Feb/2019:23:37:33 -0500] [Job 248] Get-Printer-Attributes: successful-ok (successful-ok)
I [01/Feb/2019:23:37:33 -0500] [Job 248] The printer is in use.
D [01/Feb/2019:23:37:33 -0500] [Job 248] update_reasons(attr=3(spool-area-full-report,...), s=\"(null)\")
I [01/Feb/2019:23:37:34 -0500] Expiring subscriptions...