04-18-2019 05:23 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
04-25-2019 05:17 AM
With the support code you are experiencing, we ask that you please call a Canon technical support representative. Click HERE to obtain our technical support number. A representative will be happy to assist you.