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New Contributor
Posts: 1
Registered: ‎07-22-2014

MX452 will not autoprint faxes

Autoprint is set to Yes, confirmed.  Ink OK, paper OK,  Faxes go straight to memory.  Fax Memory light comes on, have to manually print it.  Machine is in a busy deli, big problem because orders are faxed in.

 

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Moderator
Posts: 593
Registered: ‎11-20-2012

Re: MX452 will not autoprint faxes

Hi Jorabi!

 

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

 

Thanks!

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Product Expert
Posts: 2,755
Registered: ‎07-28-2014

Re: MX452 will not autoprint faxes

Hi Jorabi,

 

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as described, the fax stored in the machine's memory is printed automatically.

  • The amount of remaining ink is insufficient to print a fax:

    Replace the FINE cartridge.

    Replacing a FINE Cartridge

    Note
    • You can set the machine to forcibly print a received fax even if the ink has run out.

      Set Print when no ink in Auto print settings under Fax settings to Print.

      However, part or all of the fax may not be printed since the ink has run out.

      Also, the contents of the fax will not be stored in the machine's memory.

      If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under Fax settings to store the received fax in the machine's memory. After you replace the FINE cartridge and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.

      Auto print settings

  • Paper has run out:

    Load the paper and press the OK button.

  • A different size of paper from that specified by Page size is loaded:

    Load the same size of paper as that specified by Page size, then press the OK button.

  • Page size is set to other than A4, Letter, LTR, or Legal:

    Set Page size to A4, Letter, LTR, or Legal.

    Changing the Paper Settings

    Note
    • Some of page sizes are not available depending on the country or region of purchase.

  • Media type is set to other than Plain paper:

    Set Media type to Plain paper.

    Changing the Paper Settings

  • You pressed the Stop button to cancel printing of a fax:

    Press the FAX button to resume printing of the fax.

  • Do not print is selected for Received documents in Auto print settings under Fax settings:

    You can print the faxes stored in the machine's memory from the Memory reference screen under FAX menu.

    Printing a Document in Machine's Memory

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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