03-24-2020 10:01 PM
My scanner's photo option is duplicating (2x) every time I use the photo option to save a jpg. I only need one scan saved! Autoscan and document scan are fine. They only save one scan. Anyone know what causes this?
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03-25-2020 09:14 AM
So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
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03-25-2020 02:02 PM
No error messages. Operating on Windows 10. Printer/scanner is 5 years old. Talked to the Canon rep and he'd never seen this problem before and couldn't help. Thought it might have something to do with Windows not the scanner.
03-27-2020 06:30 PM
Which scanning software are you using? If you're scanning through My Image Garden, then the scans do not need to be saved after scanning, unless they are edited after they appear. The scans are automatically saved as part of the scanning process, and manually selecting "Save" afterwards creates the duplicate.
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