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New Contributor
Posts: 3
Registered: ‎03-24-2020
Accepted Solution

MX452 scanner

My scanner's photo option is duplicating (2x) every time I use the photo option to save a jpg.  I only need one scan saved!  Autoscan and document scan are fine.  They only save one scan.  Anyone know what causes this?

Moderator
Posts: 1,792
Registered: ‎10-25-2012

Re: MX452 scanner

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

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Thanks and have a great day!

New Contributor
Posts: 3
Registered: ‎03-24-2020

Re: MX452 scanner

No error messages.  Operating on Windows 10.  Printer/scanner is 5 years old.  Talked to the Canon rep and he'd never seen this problem before and couldn't help.  Thought it might have something to do with Windows not the scanner.

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: MX452 scanner

 Hi nanran1955.

 

Which scanning software are you using?  If you're scanning through My Image Garden, then the scans do not need to be saved after scanning, unless they are edited after they appear.  The scans are automatically saved as part of the scanning process, and manually selecting "Save" afterwards creates the duplicate.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 3
Registered: ‎03-24-2020

Re: MX452 scanner

Thank you so much.  This worked!

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