11-10-2020 09:53 AM
I bought a new ink cartridge and the printer is rejecting it as not compatible. This is a new cartridge from Canon itself. When I try putting the old one back in and now rejects that one as well. Is there a fix for this?
12-11-2020 03:34 PM
The following ink cartridges are compatible with your PIXMA MX432:
Using 3rd party ink cartridges or incompatible ink cartridges can cause this error.
If you are using the correct ink cartridges and this error persists, your PIXMA MX432 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.