05-24-2019 08:17 AM
I have reinstalled OSX, the printer itself, to no avail. It used to print from everything. Any other suggesstions?
05-27-2019 02:21 AM
I understand your printer is not communicating with your computer properly. To provide optimal assistance additional information is needed. Please provide the requested information below:
Also, to begin troubleshooting this issue, please reset the printing system and restart your computer, add the printer back to the printer list and test print from several locations. The below steps will assist you:
Resetting the printing system will be done from the Printers & Scanners Window
05-27-2019 06:16 AM
OSX El Captian 10.11.6
Printer is installed as "Wireless" Router is Arris NVG 589
No other device connected to MX922
Printi Sharing is checked, all but remote management & Apple events.
I am unable to obtain Reset Printing System by holding down Cntrl or Alt or any fn keys.
This problem didn't exist in using Linksys router, but I switched to ATT U-verse when we relocated.
I appreciate your assistnce
05-28-2019 02:47 AM
To continue troubleshooting this issue, I recommend confirming that your computer and printer are on the same network. The network configuration page will assist, please perform the following steps:
After the network configuration page has printed, please look at the top section under “Wireless LAN.” You should see:
If you do not see an address or the printer is not connected to your network, click HERE for instructions on connecting the printer to your network.
If you do see an address, and it starts with a 192, 172, or 10, please do the following:
In the event that the printer has a valid IPv4 IP Address and you are unable to access the printer’s web page from your computer, please verify the two devices are on the same network by clicking on the Wi-Fi icon in the upper right of the computers system tray.