09-12-2014 02:50 PM
Just installed this printer yesterday. Had been using an MP600 and loved it but no drivers for windows 8.1. No matter what settings I've tried my photos are dark and muddy. Cleaned the printer, checked nozzles, nothing helps. I always use Canon Photo Paper Glossy and never had a problem with that profile on my old printer. Anyone have any ideas?
10-13-2014 05:12 AM
Hi MC7,
What program are you using to print the photos from? Also, if you take a known good image and make a color photocopy of it directly from the printer, do you experience the same issue?
We look forward to hearing from you!
If this is a time-sensitive matter, additional support options are available at Contact Us.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.