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New Contributor
Posts: 4
Registered: ‎10-27-2019

MX 922 Ink Error Codes

Magenta showed empty so replaced it (with Canon OEM).  Then I got error code (1681) alleging more than 1 of the highlighted ink color installed (not true as I verified I had one of each installed).  I turned off the machine, restarted and then got a new error code (1413) "the following ink tank cannot be recognized" referring to the large black cartridge.  I installed a new one (again an OEM Canon), then restarted again.  Now it's code 1410, alleging my (OEM) Magenta cartridge cannot be recognized.  Obviously this "musical chairs" situation with cartridge error codes is not due to the cartridges themselves.  Is there a way to reset the entire machine to factory settings and hopefully clear out this inconsistency?

Product Expert
Posts: 3,676
Registered: ‎07-28-2014

Re: MX 922 Ink Error Codes

Hi motownrocker,

 

It is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

 

 

 

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New Contributor
Posts: 4
Registered: ‎10-27-2019

Re: MX 922 Ink Error Codes

I did that.  They offered to send me a "replacement" but a far inferior model, as this defective 922 series is no longer produced (for good reason, I am sure, based on the number of issues owners have had). 

 

This will be my last Canon purchase..........

New Contributor
Posts: 1
Registered: ‎04-26-2020

Re: MX 922 Ink Error Codes

I have the same problem

New Contributor
Posts: 4
Registered: ‎10-27-2019

Re: MX 922 Ink Error Codes

Does the rest of your cartridges light up after inserted?  Usually a bad cartridge's light will blink red instead of being constant.

I ended up buying a new (yellow) OEM cartridge and everything works fine now.  Weird, because the faulty other yellow cartridge was full (and an original Canon).  Maybe a contact was broken on it or something.

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