11-04-2014 10:29 AM
My MX 870 won't print the magenta ink. I've tried several regular and deep cleanings from the setup menu but no luck. Can I manually clean the print head? If so, what steps do I need to take?
Thanks
11-10-2014 12:40 AM
Hi JBarry,
We do not recommend performing a manual cleaning of the print head, as this may do damage to the print head or printer. Since the print head cleanings did not work, you can try to perform a print head alignment on the printer to see if this will get the magenta ink to print. To do this, please follow the steps located at the link below:
Performing a Print Head Alignment
If the ink still does not print after performing the print head alignment, the printer will most likely require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
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