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New Contributor
Posts: 1
Registered: ‎10-08-2014

MX 712 died

MX 712 just died. Will not power on no matter what I do. Any suggestions?

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: MX 712 died

Hi mrmartelli,

 

Please follow these steps to try and get the printer to power back on:

 

1. Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.


2. If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.


3. If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.


If the printer still does not turn on after these steps, it will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

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