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New Contributor
Posts: 2
Registered: ‎07-18-2017

MX 490 won't print!

My printer is wirelessly hooked up to my PC but won't print. I try to print a test page, and all it says is "Please wait a while," but it doesn't do anything. Ive tried restarting it and my PC. The ink is correctly installed and there is enough paper. I tried running a trouble shoot from my PC but it says there's nothing wrong and my printer should be working fine. I can scan through my phone but nothing will print from my PC. 

Super Contributor
Posts: 232
Registered: ‎11-03-2015

Re: MX 490 won't print!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

New Contributor
Posts: 2
Registered: ‎07-18-2017

Re: MX 490 won't print!

It's operating on Windows 10
Product Expert
Posts: 3,253
Registered: ‎10-16-2012

Re: MX 490 won't print!

Hello.

 

Try running the setup again.  Visit www.canon.com/ijsetup to download and run the setup software.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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