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New Contributor
Posts: 4
Registered: ‎03-12-2019

MP970 won't print black

Color prints fine.  But B&W won't print anything but a blank page.  Have tried two new cartridges, multiple cleanings and deep cleanings, one manual cleaning of contacts, and a complete power off and unplug.  Still nothing but a blank page.  Help?

Product Expert
Posts: 1,146
Registered: ‎11-19-2018

Re: MP970 won't print black

Hi johno,

 

What type of black in are you using? Could you attach a picture of the cartridge in your reply or let us know what information is on the ink cartridge( ink number, where it was made, etc).

 

We look forward to your reply.

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New Contributor
Posts: 4
Registered: ‎03-12-2019

Re: MP970 won't print black

It's a Canon 5 PGBK (PGI-5BK) cartridge made in Japan.  26ml.

 

Canon 5 PGBK Cartridge-front.jpgCanon 5 PGBK Cartridge-back.jpg

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