Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎05-05-2020

MP620 Scanner No longer working with macOS High Sierra (grayed out)



I have a MP620 and my Mac is using macOS High Sierra (10.13.6).  I have downloaded all of the latest drivers including the Image Garden software.  I can print, but I am unable to scan.  It is grayed out in Image Garden.  I also tried to launch the scanner from Solution Menu software but I get the error,  "MP Navigator EX Quit Unexpectedly."  I do believe the Soluion Menu software has been replaced by Image Garden though.


Any help is appreciated.




Product Expert
Posts: 3,700
Registered: ‎07-28-2014

Re: MP620 Scanner No longer working with macOS High Sierra (grayed out)

Hi zpower,


The PIXMA MP620 is not supprted with macOS 10.13.  The PIXMA MP620 has not been supported since Mac OSX v10.9.


You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.


To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.




Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement