05-05-2020 12:43 PM
I have a MP620 and my Mac is using macOS High Sierra (10.13.6). I have downloaded all of the latest drivers including the Image Garden software. I can print, but I am unable to scan. It is grayed out in Image Garden. I also tried to launch the scanner from Solution Menu software but I get the error, "MP Navigator EX Quit Unexpectedly." I do believe the Soluion Menu software has been replaced by Image Garden though.
Any help is appreciated.
05-11-2020 04:05 PM
The PIXMA MP620 is not supprted with macOS 10.13. The PIXMA MP620 has not been supported since Mac OSX v10.9.
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